(For full details please read our full Terms & Conditions)
• You will receive a confirmation email containing tracking information.
• Delivery
Our courier normally aims to deliver goods between 1-3 working days, unless they are prevented by a delay outside their control.
• Not at home when the goods are delivered.
If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the Courier will leave a Calling Card or contact you via Email, informing you of how to rearrange delivery or collect the goods from a local depot.
• Failure to re-arrange delivery.
If, after a failed delivery, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. This may incur further charges for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you to re-arrange delivery or collection we may end the contract according to clause 9.2 and charges will be applied.
Summary of Delivery Charges applicable from January 2026
| Service | First Box (max 20Kg) |
Each subsequent box (max 20Kg) |
| England, Scotland, Wales (excluding highlands and islands) | ||
| Monday to Friday | ||
| 9am to 10am | £27.00 | £15.00 |
| 10.30am | £25.00 | £15.00 |
| AM | £18.00 | £12.00 |
| Next Day (any time)(¹)(²) | £12.00 | £6.50 |
| Two Day | £12.00 | £6.50 |
| England, Scotland, Wales (excluding highlands and islands) | ||
| Saturday & Sunday | ||
| 10.30am | On request | On request |
| AM | On request | On request |
| Any time | £15.00 | £10.00 |
| Northern Ireland / Scottish Islands / Highlands | ||
| Two Day | From £17.00 | From £17.00 |
| Isle of Man / Channel Islands | ||
| Two Day | From £20.00 | From £20.00 |
| (¹) Next day is not guaranteed | (²) Next day is not available to all postcodes | |
